Call the Brand Docter

  I was tasked to do a brand audit for a very well-known wine estate recently.  My key task was to determine why all the retail spaces were not making money.  I was very excited about the project and auditing their customer journey seemed to be a very interesting process.  I left my office very…

DHL – Airport City

  Well done to DHL Global Forwarding in Cape Town who realised they should spend money on creating a customer journey  in their new head office – and not just for visitors but also for their staff.  I was the lucky one to do this project  – from creating a wow first impression in the…