I was tasked to do a brand audit for a very well-known wine estate recently. My key task was to determine why all the retail spaces were not making money. I was very excited about the project and auditing their customer journey seemed to be a very interesting process. I left my office very…
Tag: Customer Journey
DHL – Airport City
Well done to DHL Global Forwarding in Cape Town who realised they should spend money on creating a customer journey in their new head office – and not just for visitors but also for their staff. I was the lucky one to do this project – from creating a wow first impression in the…
